Shipping policy
Shipping Policy
UK Delivery
Elgadomus currently delivers to addresses within the United Kingdom. Delivery availability may vary depending on the product and delivery location.
Shipping Costs
Shipping costs, where applicable, will be displayed at checkout before you complete your purchase. Some products may qualify for free delivery.
Processing and Delivery Times
Orders normally require processing before they are dispatched. Estimated delivery times may vary depending on the product, fulfilment location and delivery service used.
Where an estimated delivery timeframe is provided on a product page or during checkout, this is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Tracking Your Order
Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for tracking information to become active after dispatch.
Orders Containing Multiple Products
Products may be fulfilled from different locations. If you order multiple products, they may therefore arrive in separate packages and at different times. You will not be charged additional shipping fees solely because we dispatch an order in multiple packages unless this was clearly shown before you placed your order.
Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including courier delays, severe weather or other transportation disruptions.
If your order has not arrived within the expected delivery period, please contact us and we will investigate the delivery.
Incorrect or Incomplete Addresses
Please check your delivery address carefully before completing your order. Customers are responsible for providing complete and accurate delivery information.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Lost, Damaged or Incorrect Deliveries
If your order arrives damaged, you receive the wrong product, or you believe your parcel has been lost in transit, please contact us as soon as possible.
We may request photographs or other information to help us investigate the issue and provide an appropriate solution.
Returns
Shipping relating to returns is covered by our Return & Refund Policy. For change-of-mind returns, customers are normally responsible for return postage. This does not affect your statutory rights where goods are faulty, damaged, incorrect or not as described.
Contact Us
If you have questions about the delivery of your order, please contact:
Elgadomus
Email: zacharovasandrius5@gmail.com
Please include your order number when contacting us about an existing order.